KMG Prestige delivers user-centric password management with ADSelfService Plus

Business challenges:

• Security concerns and halted services: KMG Prestige's previous experiences with password reset tools have been marred by perceived security threats and complex technical requirements, due to which the organization had to discontinue their use.
• Stringent password requirements: The need to establish and enforce robust, security-approved password requirements while simultaneously preserving a user-friendly password change and reset process.
• Seamless MFA integration: KMG Prestige needed its new password management solution to integrate with its existing multi-factor authentication (MFA) software, ensuring a seamless user experience.

The Problem:

KMG Prestige's service desk manager, Jenn Phillips, articulated the challenges faced: "Previous services were abandoned due to security apprehensions and complex domain access protocols, leaving us in search of a more reliable and user-friendly solution."

The perceived threats and the cumbersome access requirements of the prior software created a significant gap in efficient password management, prompting KMG Prestige to seek an alternative solution that would address these concerns without compromising security or simplicity.

The Solution:

KMG Prestige deployed ManageEngine ADSelfService Plus, breaking the cycle of unsavory experiences it had with password reset solutions. Jenn highlighted the profound impact of the tool on day-to-day operations: "ADSelfService Plus has been a game changer for the service desk in how we support our employees with their passwords." Jenn remarked that ADSelfService Plus helped KMG Prestige achieve two significant benefits.

• Striking the right balance between security and user experience: ADSelfService Plus empowered KMG Prestige to effortlessly apply and enforce iron-clad password policies while giving users the ability to reset passwords at their own will. This move enhanced credential hardening and the user experience across the organization's workforce.
• Effortless integration with MFA: The solution seamlessly integrated with KMG Prestige's existing MFA software, streamlining the user experience easily and without much effort. Jenn emphasized, "The software effortlessly incorporated with our current MFA software, requiring minimal effort on our end."

The positive response from Jenn underscored the significant improvement in the password management process and its seamless integration with the existing IT infrastructure at KMG Prestige. Additionally, Robert Novy, who currently works at KMG Prestige as a network administrator, is a member of ManageEngine's Customer Advisory Board, an invite-only strategic initiative aimed at fostering customer-centric product development.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.